Healing Heart Sanctuary



Privacy Policy

Executive Director sharing a moment with Helen and Precious

Laura shares a moment with Helen & Precious


Healing HEART Sanctuary (HHS), a 501(c)(3) corporation, respects the privacy of every individual who visits www.HealingHeartSanctuary.org and is committed to protecting your privacy. We treat your privacy as we do our own. This Privacy Policy is to let you know how we treat your personal information and to show you all the ways we work to keep it safe and private.

While visiting this website, you do not have to identify yourself or divulge personal information. Personal information of all users is collected, used, and disclosed as described here. If you should choose to give us your personal information, to join a mailing list or to participate in some other activity, you decide the amount of information you provide. Although on some pages, specific information is needed in order to participate in that program or activity, such as signing up for a newsletter requires you provide an email address.

There are a number of links provided on this website which takes you off of our Healing HEART Sanctuary website pages and to a website not directly related to HHS’ site. Once on any of those sites, their privacy policies may be different than ours.

By visiting www.HealingHeartSancutary.org, you accept the practices described in this Privacy Policy.

Collection and Use of Personal Information
We do not collect personally identifiable information from you unless you provide it to us voluntarily and knowingly. For example, to request information, donate, or volunteer online, we may collect the following information: first and last name, email address, street address, city, state, zip code, and telephone number. We use the information you provide to respond based on your participation.

We do not share the information you've given us with unaffiliated groups without your direct permission. We may share some of your personal information with the following affiliated groups which help us communicate with you in the way you’ve authorized us to do:

  • Affiliated Third Parties: Includes database administrators, for the sole purpose of helping us do our work. These groups do NOT share your personal information or use it for any purpose other than as instructed by us.
  • Third Party Administrators: Includes organizations we engage to facilitate large distribution of messages. The content of these emails will be from Healing HEART Sanctuary solely and these third parties do NOT have direct access to your personally identifiable information.

Further on this page you can read about the use of cookies and the use of log files, etc.

Personal information may be needed for certain optional online activities:

  • Donations: If you choose to donate to our organization, we maintain a record of your contribution. Your financial information will be treated as confidential. We do NOT share any of our donor information with any other organization or affiliate.
  • Newsletter registration: If you request to be added to our newsletter list, we will need to collect your name and email address. Additionally, we ask if you would like information on other topics.
  • Volunteer: If you would like information on volunteering, we will collect your name, email address, and phone number, at minimum.
  • Requests/Contact: If you submit an online request or submit a question through a "contact us" page, we may have to gather additional information from you to respond to your request. Such information will vary with the request but often includes name, email address, telephone number, and sometimes address.

Your Options
We respect your privacy and allow you to restrict internal and external sharing of your personal information.

Even if you provide your information to us for a specific purpose, we recognize that you may wish to limit the ways in which we contact you and offer the following options:

  1. Do not contact me by telephone.
  2. Do not contact me by postal mail.
  3. Do not contact me by email.
  4. Do not contact me with fundraising requests supporting Healing HEART Sanctuary
  5. Limit your fundraising appeals to semiannual solicitations only.
  6. Do not contact me or share my information with anyone.

For more information on how to inform us of any desired restrictions, please click on the following link: opt out. If you contact us with an opt-out request, all reasonable efforts will be taken to ensure that you will not receive any of the selected communications from us in the future. If you do not wish to opt out at this time, you may do so at a later date should you so desire.

If you opt back into a specific service, you will receive communication on that topic; regardless of your overall opt out selections. These services may include newsletter subscriptions or email communication by asking a question using "Contact Us."

Collection and Use of Children's Personal Information
As of January 5, 2009 Healing HEART Sanctuary does not solicit or collect personally identifying information from children. Visitors who are under 18 years of age should ask their parent or legal guardian for assistance when using the site and should not submit any personally identifying information to the site.

In the future we may develop children’s programs. At that time, our policy may change but would require that children involve their parent or guardian in the decision to provide any personally identifying information.

Data Use
We limit the use of information provided to us on our Web site to the following internal uses:

  1. If you do not make a service request, donation, purchase, or otherwise identify yourself, we will have no personally identifiable information about you. We will only use aggregate information derived, in part, from your use of our site to improve our site and our service to you. Aggregate information refers to information most websites collect such as which pages people in general are visiting, how long they might stay on a page. It provides NO personal information but it does provide information which helps us determine changes we may need to make to our site, such as moving pages, expanding sections, etc.
  2. We collect the email addresses of those who communicate with us by email. Inquiries will be forwarded to the appropriate HHS person for response and may be entered into our general database. If your name is entered into the HHS database, we may contact you to see if you are interested in receiving any of the information outlined in Paragraph 3 below.
  3. If you provide personal information, we will enter your name into our general Healing HEART Sanctuary database and if you have provided permission to do so, we may contact you in order to:
    1. Supply you with information including HHS programs, events, and services;
    2. Advise you when Healing HEART Sanctuary needs support in the form of donations or volunteers;
    3. Provide the latest updates on the animals with foster or adoption information as well as any other interesting updates;
    4. Complete voluntary surveys seeking feedback for quality and service improvement purposes;
    5. As previously discussed, we occasionally hire other companies to provide limited services on our behalf. We will only provide those companies the information they need to deliver the service and prohibit them from using that information for any other purpose.

How Do We Protect Your Information?
Our website has a number of security measures in place to protect against the loss, misuse, or alteration of the information under our control. Computer systems have restricted access limited only to those persons and organizations necessary to the proper functioning of Healing Heart Sanctuary. This access applies to all electronic and physical security measures. Highly sensitive data information is additionally secured through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Use of Cookies
As is true for most websites, when you visit the HHS website, your browser may save a tiny piece of information on your computer. This information personalizes and improves your experience online as well as allows you to more quickly re-access pages you have previously visited. HHS only accesses information set by www.HealingHeartSanctuary.org. It is not possible and we do not attempt to access information from other Web sites. Our cookies do not contain any personal identifiable information.

Within your own computer system, you have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting on your computer to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience all features of the Healing HEART Sanctuary website.

Use of Web Beacons

When we send you emails, we may include a web beacon to allow us to determine the number of people who open our emails. When you click on a link in an email, we may record this individual response to allow us to customize our offerings to you. Web beacons collect only limited information, such as a cookie identifier, time, and date of a page being viewed, and a description of the page on which the Web Beacon resides (the URL).

Web Beacons can be refused when delivered via email. If you do not wish to receive Web Beacons via email, you will need to disable HTML images or refuse HTML (select Text only) emails via your email software.

IP Addresses, Log Files, and Data Analysis
As is true for most websites, we log IP addresses which describe the location of your computer or network on the Internet. This information is helpful for systems administration and troubleshooting purposes. We may also use third-party services such as Google Analytics. These practices help us understand traffic patterns and know if there are problems with our website.

We may also use embedded images in emails to track open rates for our mailings. This practice helps us determine which mailings appeal most to Healing HEART Sanctuary members. URLs contained in emails may contain an ID that enables us to correctly identify the person who takes an action using a web page. We use these URLs to simplify the process of accessing a specific page. We may occasionally present a shortened URL that references a longer URL which contains an idÑ; we do this to simplify the display, to prevent links from becoming broken when copied, and to ensure compatibility with email programs which do not handle long URLs. When a shortened URL is displayed in an email, you will see the full URL in the browser's address bar when you access the page.

Changes to this Policy
Healing HEART Sanctuary may occasionally update this Privacy Policy, especially as new features are added to this website. If there are material changes to this policy or in how we will use your personal information, HHS will prominently note such changes at the time of their implementation -- opt out.

We encourage you to periodically review this page to be informed of how Healing HEART Sanctuary is collecting or not collecting your information as well as how we use and protect it

Thank you for your interest in Healing HEART Sanctuary and visiting our website as well as your trust in our practices.

Privacy Policy valid as of December 25, 2008.

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Helping Animals & Children get back on their feet.